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Terms of Service for Aleksandra's Store

Last Updated: 26 December 2025  

1. About Us
This website is operated by:
Business name: Alexandra's Shop
Contact email: alex@alexandrasshop.com
Country of operation: United Kingdom
References to “we”, “us”, or “our” refer to the business above.

2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place orders.

3. Products
We sell:

  • 3D-printed accessories

  • Electronic products and components
     

3.1 Product Descriptions
We aim to ensure all descriptions, images, and specifications are accurate. However:

  • Colours and finishes may vary

  • 3D-printed items may show small surface marks or layer lines

  • Minor variations do not constitute defects
     

3.2 Custom & 3D-Printed Items
Unless faulty, custom or made-to-order items may not be eligible for return under UK law.
 
4. Pricing & Payment

  • All prices are listed in GBP (£) unless stated otherwise

  • Prices include VAT where applicable

  • We reserve the right to change prices at any time

  • Payment must be completed before orders are dispatched

Accepted payment methods are shown at checkout.

5. Orders & Acceptance

  • Submitting an order does not guarantee acceptance

  • We may cancel an order due to stock issues, pricing errors, or suspected fraud

  • If we cancel an order, you will receive a full refund
     

6. Shipping & Delivery

  • Delivery times are estimates, not guarantees

  • We are not responsible for delays caused by postal services, customs, or force majeure events

  • Risk passes to you upon delivery
     

7. Consumer Rights (UK)
Nothing in these Terms affects your statutory rights under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013
     

7.1 Faulty or Misdescribed Goods
You are entitled to a repair, replacement, or refund if a product is faulty or not as described.

7.2 Right to Cancel
For non-custom goods, you have 7 days from receipt to cancel your order.
You must return items:

  • Unused

  • In original condition

  • With original packaging where possible
     

8. Electronics Disclaimer

  • Electronics should be used according to provided instructions

  • We are not responsible for damage caused by improper installation, misuse, or modification

  • Some electronics may require technical knowledge to use safely
     

9. Intellectual Property
All content on this website (text, images, designs, logos, 3D models) is owned by us or licensed to us.
You may not:

  • Copy

  • Resell

  • Redistribute

  • Modify

without our written permission.

10. User Conduct
You agree not to:

  • Use the site unlawfully

  • Attempt to hack, disrupt, or damage the website

  • Upload malicious code

  • Misrepresent your identity
     

11. Limitation of Liability
To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the price paid for the product

This does not exclude liability for death or personal injury caused by negligence.

12. Privacy & Data Protection
We process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

Please refer to our Privacy Policy for full details on how we collect, use, and store personal data.

13. Cookies

13.1 What Are Cookies?
Cookies are small files stored on your device to improve website functionality and user experience.

13.2 Types of Cookies We Use

  • Essential cookies – required for website operation

  • Functional cookies – remember preferences

  • Analytics cookies – help us understand site usage
     

13.3 Managing Cookies
You can manage or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.

14. Third-Party Services
We may use third-party providers (e.g. payment processors, analytics tools). We are not responsible for their content or policies.

15. Changes to These Terms
We may update these Terms at any time. Changes take effect when posted on this page.

16. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact
If you have any questions, please contact us at:
📧 alex@alexandrasshop.com

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